Our Company
BELLCOURT is a multi award winning boutique real estate company with a reputation of delivering exceptional outcomes for their clients. BELLCOURT has four offices strategically located across Perth in the Western Suburbs, Mount Lawley, South Perth and Dunsborough. Unlike most multi office Real Estate Businesses, the offices work collectively and collaborate to ensure a consistency in service and support. This means that no matter what office you are dealing with, you have the added benefit of experience and presence across Perth.
BELLCOURT Specialises in residential sales, premium rentals and 'off the plan' sales and marketing. Our point of difference is in being at the forefront of new technologies, systems and processes which give peace of mind for our clients that no stone is being left unturned in finding and delivering cost effective and proven solutions when it comes to their property needs.
Our Asset Management Division
We discovered early on that the traditional model of 'managing' properties meant the industry was too reactive and not proactive. Owners only tended to hear from a property manager when there was an issue. Most property managers were managing (and still do) too many properties which meant more outsourcing to cope. Some agencies would have a leasing manager, a maintenance manager and then a property manager all for the one property.
We have chosen to turn this traditional model around.
We have consciously reduced the portfolio size for each property manager which allowed the owners ONE key point of contact. We have chosen to cap the managements per manager significantly less than the industry average so as the portfolio grows, so does our team.
The property manager then had time to interview the potential tenant, work with the best trades on each property and essentially, get to know each property far better which meant we could then provide more proactive advice to each owner about their asset. We have time to budget and plan ahead for owners to help mitigate unforeseen issues and improve their assets which increase rent and reduce vacancy times.
Agent Details
Fay Sanders
Senior Asset Manager
With extensive industry knowledge spanning over 37 years, Fay employs a forward thinking and solution based proactive approach in her role to ensure compliant, successful, and sustainable outcomes are delivered every time. Increasing your asset value is always at the forefront of her mind and through scheduling of preventative maintenance regimes, analysing of markets and providing insightful recommendations, you can rest assured your asset is in the best hands possible.
Fay has mentored award winning Asset Managers and is single-minded in her purpose of making her team the best they can be. Providing continued training and sharing her wealth of knowledge and practical experience, Fay provides continuity in operations as well as establishing and utilizing procedures, processes, and policies.
As the Head of Department and Senior Asset Manager, she will provide you with the best real estate investment solutions and ensure a seamless journey whether you have just one or multiple properties.
Agent Details
Casey Sinclair
Assistant Asset Manager
Casey is an integral part of the division and works closely with Fay. Casey's knowledge of current market rates, market conditions, competition, trade audits, cost saving initiatives, new technologies, marketing and advertising of each property means every owner has comfort that our pricing is correct and we are constantly looking at proactive ways to improve the return in our asset division.
Marketing Your Property
Websites
West Australians use the internet to search for properties more than anyone else in Australia. It makes sense then to ensure that our clients’ investments are on as many sites as possible. Bellcourt Property Group uses all available property based websites including the country’s top four real estate portals. A huge advantage in getting your property leased sooner. We continually monitor the market, so as to update the number of websites and our total web exposure. We also sponsor many websites meaning your investments get priority placement and better cut through in such a cluttered market.
Professional Photography
As a standard, your property will be professionally photographed at its best prior to launching on the web. Your property is never advertised without photos. On the contrary, we use as many photos as possible, to excite potential tenants and lease your investment quickly and professionally.
Signboard
Signboards are amazing at attracting enquiries. Our innovative ‘For Lease’ signs stand out from the competition and provide contact details outside of business hours.
Database
We have over 25 relocation agents on our database and they are our first point of contact when launching new properties.
Home Opens
We always take a register of names and contact details of all prospective tenants. Our home opens are generally around 30 minutes and we are happy to conduct opens after work hours and on weekends. We will always give owners feedback after each open and keep them in the loop.
Feedback to Owners
After every open we will communicate with our owners on the number of people through and the feedback. It’s important our owners are kept in the loop throughout the whole process and the more they are informed on feedback and market conditions, the more reactive we can be to market conditions.
Preparing Your Property
Leasing Process
01
Appraise and Position
We will take the time to conduct a full market appraisal of your property and take into consideration its features and benefits against recent market comparable property. Using this information combined with extensive knowledge on tenant demand in this area we will be able to provide a price or price guide as to what is possible in the current market and beyond.
If you have a price goal in mind we can of course take this into consideration and provide the best possible advice on how we can work towards this goal. During the marketing of your property we keep a close eye on all trends and data to ensure your property stays accurately priced for the market.
02
Property Preparation and Photos
We will guide you through the steps to prepare your property to present in the best possible light to attract the best possible tenant, this may include cleaning, repairs and touch ups, or may be as simple as a bit of decluttering to best present the property for photos and viewings.
The majority of enquiry now comes from online sources so we will arrange photos of your property to showcase your investment in the best light online and entice tenant interest.
03
Advertise and Market
Our marketing plan includes the advertising of your property on major real estate portals. We ensure that your property is placed online fast and accurately to start attracting tenants as quickly as possible, this will include a detailed description, photos and possibly floorplans and videos if available.
We also utilise a range of other sources to maximise the changes of finding your ideal tenant including utilising our extensive tenancy database and installing signboards where possible.
We will collect enquiries from all sources, respond to them fast and invite them to inspect.
04
Home Opens
When showing the property we are trained to ensure that we are selling not just the features, but also the benefits of living at the property, and all prospective tenant information is collected to ensure that we can follow up all interested tenants to guide them on how to apply for the property.
05
Apply and Approve
We not only make it easy for tenants to apply for property with us by offering easy online applications, but we then conduct a range of very detailed reference checks to go over each application with a fine tooth comb.
These checks will include checking of any property and employment references, as well as reviewing the affordability and ability of that tenant to pay the rent ongoing. We also ensure the checks are in place that they are the best tenant to look after the property and return it in the best possible condition.
Our systems ensure this is conducted thoroughly but also fast as we understand the rental market moves quickly. All checked applications will be run by you for final consideration and approval before securing the tenancy for you.
06
Secure and Prepare for Tenancy
Once your new tenant is approved and secured, we will begin the process of arranging all paperwork required to be signed and arranging any bond payments and rent required prior to tenancy.
We also conduct a very thorough condition report to record the state of the property room by room as a reference from when the tenant moves in to when they move out. Keys are also arranged and a copy of what will be handed over is recorded to ensure the same is returned at the end of the tenancy.
A meeting is arranged with the tenant to go over any outstanding paperwork and handover the keys. This meeting will allow us to cover off expectations for the tenancy ahead including rental payments, maintenance requests and more.
Management Process
01
Tenant Move In
We will support you and the tenant to have everything ready on their preferred move in date. Upon handing over the keys and the tenant taking occupancy we will ensure all records are internally up to date and prepared for a successful tenancy ahead.
The tenants will be kept in touch with to ensure their move went well, and to ensure they have things in place for their rental payments following the initial monies due.
We will lodge the bond with the relevant authority and keep detailed records on file.
02
Rental Income Management
From the very first payment to the last we will utilise our training and systems to ensure that rental payments are always made on time. We will be onto any late payments straight away and working with all tenants to minimse any arrears via a combination of communication methods.
Notices will be provided where required and you will be kept in the loop should any issues arise with the tenant’s payments including escalation advice in the unlikely event that should occur.
Funds will be paid into your nominated bank account at the agreed times and statements will be emailed to you each month for you (or your accountant) to reference any income or approved expenditure.
03
Periodical Inspections
Your first inspection will be conducted within the first three months of tenancy. This is vitally important to ensure that the tenant is taking care of the property from the start. You will receive a detailed report on this inspection and can even attend the inspection if you wish.
Following that we will conduct ongoing periodical inspections of the property (bearing in mind the legislation around the number of allowed inspections). This inspections and reports will also outline any required maintenance to ensure the property is maintained to a good standard, and we may provide recommendations for ways to add value to your property.
04
Repairs and Maintenance
We will receive and analyse any requests for maintenance from the tenant to determine their urgency and necessity. Depending on how involved you wish to be, you can be involved in approving all maintenance, or give us a pre-determined limit to work with to ensure fast repair work can be conducted. Either way you’ll be kept in the loop of what is requested and/or required at your property.
We have a range of licensed and insured tradesmen at the ready to assist us promptly and economically.
05
Review and Renew
We have the end of lease dates diarised and systems in place to ensure we conduct a review ahead of those dates to review the tenancy, rent and identify opportunities and intentions on renewing the lease.
You will be contacted at this point to review the tenancy as well as seek your intentions on whether the lease should be renewed and a review of the rent to identify if any increase is possible at that point in time.
Following this we will identify if the tenants would like to renew the tenancy too and work with both parties to negotiate the best possible outcomes including issuing rent increases and resigning new tenancy agreements.
06
Vacate and Re-lease
If the tenant is not staying on for whatever reason, we will prepare for and facilitate a smooth vacate with the tenant, and re-commence the leasing process to find a new tenant.
The vacate process will include a final inspection to ensure that the property is returned in the same condition it was provided to the tenancy in – allowing for fair wear and tear.
Provided there are no issues and no funds owing the bond can be refunded to the tenant. If there are any discrepancies we will work with all parties to resolve this as soon as possible.
