A representative of McGrath believes that 49 Pedelty Lane, Dundowran would be capable of a rental return of approximately $670 to $680 per week on the current rental market.

This assessment is provided with no liability to McGrath or its representative and the party whom it is provided should undertake their own enquiries as to satisfy themselves of any matters regarding this assessment

ASSET MANAGEMENT MADE EASY

Welcome to a company that recognises you need more than just the weekly rent;
that service is more than just a smile - and that maximising your income is more important than ever.

OUR PROMISE TO YOU

• We will strive to skilfully represent you
• We will strive to maximise the return on your investment
• We will strive to optimise long-term capital growth
• We will strive to take the hassle out of property management

MARKET UPDATE

The Fraser Coast rental market is experiencing low vacancy rates and high demand for rental properties. With vacancy rates at around 0.8% now is the perfect time to purchase an investment property or fill a vacant property.

UP CLOSE AND PERSONAL: THE ASSET MANAGEMENT DIVISION

OUR VISION

Our office prides itself in building our division from referrals and unrivalled service stemming from good old fashioned values. We strive to have your rental property “work for you” therefore our aim to make this happen is by not charging extra fees for certain services – e.g. lease renewals, routine inspection fees, end of financial year statements and in most cases, court appearances. We include these services in our management fee. We endeavour to manage your asset in a manner befitting our own, to maximise your return and eliminate the worry… What a Rental Property Should Be!

OUR PHILOSOPHY

You didn't buy an investment property to become a property manager.
Our philosophy is simple; to look after your property as if it were our own. This means always selecting the best quality tenants, achieving the highest market rental, ensuring that your property is maintained in accordance with your instructions and providing you with prompt, personalised service at all times.

Our Rental Team

Our rental team consists of experienced Client Relation Manager/Property Managers.

Property Manager - Ashleigh Pilcher, Natasha Moller, & Tayla Millington

WHY CHOOSE US?

We will strive to get it right the first time | We will have a positive and enthusiastic attitude about managing your property

We will care for your property as though it was our own | We will promptly return your telephone calls

We will provide hassle-free management | We will skilfully represent you

We will focus on maximising your return | We will strive to optimise capital growth

We will choose the right tenant | We will not hand out keys to prospective tenants

We will go to the tenant rather than wait for them to come to us when the property is vacant | We will carry out regular rental increases

We will keep in constant contact | We will go the extra mile to make you happy

IS IT EASY TO CHANGE MANAGING AGENTS?

Yes!

All you have to do is sign a management agreement with our office and letter giving 30 days notice to terminate the management agreement with your existing agent.

We will contact your current agent, advising them you’re terminating the management agreement, and will organise the transfer of documents all the important tenancy information we require.

We will then contact your tenant and advise them that we will be taking over the management of the property. Making the transition smooth for your tenant is one of our priorities.

When the 30 days is up, we will collect all the tenancy documents and keys, we will thoroughly audit the files and let you know if there any concerns and book a routine inspection.

ANYTIME IS A GOOD TIME TO CHANGE AGENTS IF YOU ARE NOT HAPPY WITH YOUR MANAGING AGENT

Our commitment is to strive towards providing you with the highest standard of service.

We Guarantee

• To respond to your telephone calls within 24 hours
• To respond to emails within 48 hours
• To not make excuses but provide solutions
• To advertise for tenants via 4 internet sites being https://www.mcgrath.com.au/offices/361-wide-bay, www.realestate.com.au, www.domain.com.au, rent.com.au to display the property on our rental listing sheet.
• To accompany all prospective tenants to the property – we do not hand out keys
• To carry out thorough tenant reference checks through the TICA Tenant Database which is database for black-listing tenants.
• To sight tenant photo identification including 100 points of ID
• To prepare a detailed condition report and inventory list
• To prepare all documentation in accordance with the Residential Tenancies & Rooming Accomodation Act 2008
• To collect a full rental bond and 2 weeks rent prior to the tenant receiving the keys
• To carry out regular property inspections and forward a detailed report to our lessor including extensive photographs
• To monitor arrears on a daily basis, following these up proactively, promptly issue the appropriate notices
• To review the rent prior to each lease renewal
• To arrange repairs and maintenance in accordance with your instructions
• To carry out final inspections and correctly administer the rental bond monies
• To offer a Master Policy Cover – Landlord Protection Insurance, upon request
• To give expert advice with regard to the application of Residential Tenancies & Rooming Accomodation Act 2008
• To have a thorough knowledge of the Anti-Discrimination and Privacy Acts
• To account to you your rental monies within the first week of each month as well as offer mid monthly payments
• To administer all funds through an audited trust account
• To use a quality system with checklists to reduce human error

HOW TO INCREASE YOUR INVESTMENT INCOME

Choose a manager who is going to accurately appraise your rental property to reduce vacancy periods, high tenancy turnovers and lost rental income.

CHOOSING AN ASSET MANAGEMENT DIVISION

An Asset Management division is a title given to a team who is focused on managing your asset, not just the property. How do you choose an Asset Management team? Asset management has become a serious business and it is no longer as easy as selecting the real estate agency with the cheapest fees.

When selecting an asset management division you need to choose a team who knows the law and is confident in applying it. You need to choose a team who will pay attention to the finer details and continually strives to maximise the return on your investment.

MANAGEMENT FEE STRUCTURE

Our fees are competitive! Please take the time to review our fees listed below making note of the services provided to you at charge.

Our management fees:

Management Fee - 8.8% GST inclusive (1 – 2 properties)
7.7% GST inclusive (3 or more properties)
Monthly Bank Charge, Postage & Stationery - $6.60 GST inclusive
Letting Fee - First weeks rent + GST
Advertising Cost - Internet Advertising $99.00**
**Last year we leased 57 properties off market saving our owners advertising charges
Tribunal Appearance Costs - Charged for Court Submission Costs only
Unless tenant not selected by our office – Court attendance $55.00 per hour in that instance
Annual Smoke Alarm Compliance Service - we recommend Property Maintenance and Electrical - Annual Charge of $60.01

Services We Do Not Charge For

Mediation/Tribunal Hearings Attendance (see above for details)
Title Search (Currently no charge however, should a charge be implemented, this cost will be passed onto you
Additional Quotes
Archive file retrieval fee
Insurance Claims lodged by agent on behalf of owner
Refurbishment Fees

For prompt, friendly, professional service, please contact our Asset Management Division to discuss listing your property.

WHATEVER YOU REQUIRE … WE CAN ARRANGE IT FOR YOU!

TENANT SELECTION

What if… we are concerned about the wrong type of tenants?

Prospective tenants are qualified as suitable by checking past employment, past real estate references and personal references.

We are very hard to please when it comes to selecting tenants and only choose tenants who hold real estate references or bona fide private landlord references.

Should we be uncertain about a tenant, we will always refer to you for your advice.

It is important to ascertain that the prospective tenant is who they say they are. This is easily verified by sighting photo identification. (Driver’s Licence, 18+ Card or Passport etc)

We are also currently online with TICA, a tenant default database specialising in tenant default records. This database contains information on tenants that have defaulted on their rent or who have breached a term of their tenancy agreement. Although not every defaulting tenant is listed on this database, it is growing on a daily basis and is an added tool for processing a tenant application.

This service is also very beneficial in debt-collection matters. If we have a tenant who has defaulted on their rental payments and has vacated owing money, we will lodge their details with the database. Should the tenant try and obtain a rental property within Australia through a member office, the tenant’s current details will be passed on to our office for debt-recovery action.

We understand that we are dependent on them – they are not dependent on us. They deserve our immediate attention with requests and deserve to be greeted with a friendly, courteous smile at all times.

ANTI-DISCRIMINATION
What if… we don’t want children or single mothers?

Under Federal and State anti-discrimination laws, real estate agents cannot accept discriminatory direction from property investors. Both the agent and the property investor are legally liable if complaints are made. It is neither fair nor lawful to pressure an agent to break the law.

When selecting tenants, the only requirements that can be addressed are:

• The number of people suitable to reside in the property
• The tenant must be able to prove that they have and can maintain the weekly rent
• The tenant must be able to prove that they have and can maintain a rental property in a clean and tidy condition

Real estate references are the most desirable for obtaining this information. However, we cannot by law discriminate against private landlord references and ensure owner details provided by tenants are indeed the owners of the property.

Discrimination happens if you treat someone less favourably simply because of their sex, age, race, nationality, marital status, the fact that they have children, sexual preferences, disability or impairment, pregnancy, religion or political beliefs.

You do have the right to choose the most suitable tenant provided no unfair discrimination occurs.

We do have your best interests at heart and do appreciate that it is your property and you should have the right to choose who resides in the property. However, we must act in accordance with the law when processing a tenant application.

There have been successfully defended cases in the past where discrimination against children and ethnicity have resulted in compensation claims against the real estate agency and property owner.

TENANCY AGREEMENT PREPARATION

Suitable tenants are required to enter into a binding Residential Tenancy Agreement.

Once we have approved an application for tenancy, we ask the prospective tenant to pay two weeks’ rent to secure the property. We then prepare the General Tenancy Agreement and all supporting documents such as; detailed Inventories, Entry Condition Reports inclusive of keys collected by tenants and Bond Lodgement Forms.

The tenants must pay a bond equivalent to a minimum of four weeks rent prior to assuming tenancy.

RENT ARREARS

What if… the tenants fall into arrears?

Every precaution is taken to minimise tenants falling behind in their rent by carrying out daily checks on all tenancies to ensure rents are kept up to date.

We have harsh standard rent arrears letters and procedures in place, should a tenant fall behind in their rent. In accordance with the law, our office will also issue the appropriate notices when due.

Our systems allow us to send SMS messaging to tenant’s mobiles advising of rental arrears from 1 day – these messages are recorded in the tenant’s computerised file – an invaluable tool should evidence be required in a Court of Law.

INSURANCE
What if… the tenants leave owing money?

We strongly recommend that you take out Landlord Protection Insurance.
For further information on the terms and conditions of the policy and premiums, please refer to their website - https://www.terrischeer.com.au/ , or you can click on the below link for a downloadable brochure.

PROPERTY VACANCY
What if… the property is vacant?

Our office understands that many investors rely on the weekly rent to meet mortgage commitments and every endeavour is taken to minimise vacancy periods.

Why do properties remain vacant?

The rent is too high

The market and the tenants determine rent. We are constantly monitoring the market rent to ensure that you are receiving the maximum return on your investment. High rents can lead to long-term vacancies, which ultimately affects your income.

High vacancy rate

If there is a high ratio of properties to tenants (more properties than tenants) it will have an effect on the vacancy factor. Tenants have more choices and are in a stronger position to negotiate on rents. We have been experiencing low vacancy rates in the current market and a higher number of applicants per property.

Poor presentation

It is important that the property is maintained in an excellent condition to attract the same quality of tenant.

Every endeavour is made to locate a quality tenant to suit your investment property and we will keep you updated on a weekly basis on our progress with obtaining a tenant.

ADVERTISING
What if… nobody comes looking for rentals?

We have a number of marketing and advertising strategies to ensure that your property is receiving maximum exposure, such as:

• Internet Listings on 4 sites.
• Rental Listing Sheet with colour photograph.
• Complete Advertising Package for only $99.00
• Virtual Tour if possible
• Internal database of preapproved tenants waiting

Our office will go that extra mile to find a tenant rather than wait for a tenant to find us.

INSPECTIONS

Our Asset Management team regularly inspects properties on behalf of the investor. After each inspection you will receive a full written report on the property’s condition along with photographs. After your tenant moves in, we endeavour to conduct the first routine inspection 6/8 weeks after the lease start date to ensure the tenancy is off to a smooth start and any issues can be addressed early on during the tenancy. After this initial inspection, routines are performed every 3 months unless otherwise agreed upon.

MAINTENANCE
What if… we have maintenance concerns?

Maintenance matters are carried out in accordance with the property investor’s instructions. We only engage tradespeople who meet our office’s high standard. They must be licensed and they must have public liability insurance cover to protect you and your investment.

Due to the volume of work carried out for us, we are in a position to negotiate the best possible price. We usually request from our landlords authority to spend 2 weeks rent for emergency repairs however we will always endeavour to contact you first.

The neglect of minor repairs will always lead to major (and more costly) repairs at a later date. At its worst, poor maintenance can cause a good tenant to leave. Our maintenance program will ensure that problems are rectified quickly at a competitive price.

RENTAL INCREASES

What if… we want to increase the rent?

What if… we want to increase the rent?

As part of our service to our property investors we realise the importance of maximising your rental returns.

A comparative market appraisal is carried out as part of our standard process when a tenant advises they are vacating or in the months prior to their lease expiring as part of our renewal process. With recent legislation changes rents are only able to be increased once every 12 months, and this is taken into consideration when making our rent review, and lease term recommendations to ensure rents can be moved inline with the market.

OWNER PORTALS

The PropertyMe Owner & Tenant Portal is an online platform where you as owners and your tenants can access property information and communicate directly with their Property Manager. Owners and tenants can instantly see their current status such as arrears, lease, maintenance and management information. This information is available 24/7 online or via the app.

LEGAL PROCEEDINGS

What if… a tenant does not cooperate with our instructions?

Our first action would be self-resolution. We negotiate with the party on your behalf to try and come to an amicable solution. On the occasion where we are unable to resolve the dispute, it would be necessary to instigate legal proceedings against a tenant in the Small Claims Tribunal. We can act on your behalf at the Queensland Civil and Administration Tribunal.

We will only charge you the cost of the application fee, unless the tenant was not selected by our office – if this is the case we will charge a rate of $55 per our. You can be assured that we are aware of the legal requirements necessary in reducing any problems.

ASSET MANAGEMENT SYSTEMS AND STANDARD CHECKLISTS

Our office takes Asset Management seriously and for this reason we have invested a considerable amount of time and money engaging the services of a professional Asset Management Consultancy Firm to work with our Department.

PRIVACY ACT COMPLIANCE

It is important to note that once appointed as your agent we are required to collect personal information to perform our obligation under the Management Agreement. We may also use this information collected to promote the services of the agent and/or to seek potential clients.

We may disclose this information to other parties, including media organisations, on the Internet, to potential customers or clients of the Agent (both existing and potential), tradespeople, body corporates, government organisations, statutory bodies and to third parties as required by law.

As an agent, we will only disclose information in this way to other parties as required to perform our duties under our Management Agreement, to achieve the purposes specified above, or as otherwise allowed under the Privacy Act 1988 & Privacy Act 2009 (QLD)

As a client, if you would like access to this information you may do so by contacting our office. You also have the right to amend information if it is inaccurate, incomplete or out of date. Real estate and tax laws require our agency to collect this information. If the required information is not provided we may not be able to act effectively on the client/s behalf.