We will take the time to conduct a full market appraisal of your property and take into consideration its features and benefits against recent market comparable property. Using this information combined with extensive knowledge on tenant demand in this area we will be able to provide a price or price guide as to what is possible in the current market and beyond.

If you have a price goal in mind we can of course take this into consideration and provide the best possible advice on how we can work towards this goal. During the marketing of your property we keep a close eye on all trends and data to ensure your property stays accurately priced for the market.

We will guide you through the steps to prepare your property to present in the best possible light to attract the best possible tenant, this may include cleaning, repairs and touch ups, or may be as simple as a bit of decluttering to best present the property for photos and viewings.

The majority of enquiry now comes from online sources so we will arrange photos of your property to showcase your investment in the best light online and entice tenant interest.

Our marketing plan includes the advertising of your property on major real estate portals. We ensure that your property is placed online fast and accurately to start attracting tenants as quickly as possible, this will include a detailed description, photos and possibly floorplans and videos if available.

We also utilise a range of other sources to maximise the changes of finding your ideal tenant including utilising our extensive tenancy database and installing signboards where possible.

We will collect enquiries from all sources, respond to them fast and invite them to inspect.

Our plan will revolve around showing the property to all interested parties which may include open for inspections and / or private appointments at times that suit the prospective tenants.

When showing the property we are trained to ensure that we are selling not just the features, but also the benefits of living at the property, and all prospective tenant information is collected to ensure that we can follow up all interested tenants to guide them on how to apply for the property.

We not only make it easy for tenants to apply for property with us by offering easy online applications, but we then conduct a range of very detailed reference checks to go over each application with a fine tooth comb.

These checks will include checking of any property and employment references, as well as reviewing the affordability and ability of that tenant to pay the rent ongoing. We also ensure the checks are in place that they are the best tenant to look after the property and return it in the best possible condition.

Our systems ensure this is conducted thoroughly but also fast as we understand the rental market moves quickly. All checked applications will be run by you for final consideration and approval before securing the tenancy for you.

We will support you and the tenant to have everything ready on their preferred move in date. Upon handing over the keys and the tenant taking occupancy we will ensure all records are internally up to date and prepared for a successful tenancy ahead.

The tenants will be kept in touch with to ensure their move went well, and to ensure they have things in place for their rental payments following the initial monies due.

We will lodge the bond with the relevant authority and keep detailed records on file.

From the very first payment to the last we will utilise our training and systems to ensure that rental payments are always made on time. We will be onto any late payments straight away and working with all tenants to minimse any arrears via a combination of communication methods.

Notices will be provided where required and you will be kept in the loop should any issues arise with the tenant’s payments including escalation advice in the unlikely event that should occur.

Funds will be paid into your nominated bank account at the agreed times and statements will be emailed to you each month for you (or your accountant) to reference any income or approved expenditure.

Your first inspection will be conducted within the first three months of tenancy. This is vitally important to ensure that the tenant is taking care of the property from the start. You will receive a detailed report on this inspection and can even attend the inspection if you wish.

Following that we will conduct ongoing periodical inspections of the property (bearing in mind the legislation around the number of allowed inspections). This inspections and reports will also outline any required maintenance to ensure the property is maintained to a good standard, and we may provide recommendations for ways to add value to your property.

We will receive and analyse any requests for maintenance from the tenant to determine their urgency and necessity. Depending on how involved you wish to be, you can be involved in approving all maintenance, or give us a pre-determined limit to work with to ensure fast repair work can be conducted. Either way you’ll be kept in the loop of what is requested and/or required at your property.

We have a range of licensed and insured tradesmen at the ready to assist us promptly and economically.

We have the end of lease dates diarised and systems in place to ensure we conduct a review ahead of those dates to review the tenancy, rent and identify opportunities and intentions on renewing the lease.

You will be contacted at this point to review the tenancy as well as seek your intentions on whether the lease should be renewed and a review of the rent to identify if any increase is possible at that point in time.

Following this we will identify if the tenants would like to renew the tenancy too and work with both parties to negotiate the best possible outcomes including issuing rent increases and resigning new tenancy agreements.